We’re thrilled you’re joining us for Dr. Murray’s Natural Medicine, Healing & Wellness Summit!
For your convenience, we have created a list of Frequently Asked Questions.
Yes. Each day of the summit, you will receive a link via email that gives you access to the highlighted talks of the day (there will be 3 or 4 depending on the day). You will have access to those talks for 24 hours. The following day at 9:00 am New York time (EDT) there will be another 3-4 talks released and you will have access to THOSE talks for 24 hours…this will continue for all 9 days of the summit. It is very important that you receive those emails - and one of the best ways is to include email@example.com in your email address book.
Everyday during the summit you will get an email with a link for the talks featured that day. You will have access to those talks for 24 hours. The daily content is changed at 9:00 AM New York time (EDT). If you want to listen to content after that change, you can do so through the Upgrade Package, which gives you full access to all talks and gifts.
Immediately after you signed up for the summit, I sent you two emails from"Dr. Michael Murray". If you have not received this, please check your spam folder just in case the email was mistakenly placed there. If you are unable to locate the confirmation email anywhere in your mailbox, please click here and follow the instructions. It is important that you receive these emails, because you will also receive a daily program to the same email address.
They are in my confirmation email The Natural Medicine Summit: Welcome Pack & Important Instructions. If you did not get it or lost it, please look at the question above. Please check this email as it includes a link for accessing the instant access bonus gifts.
There are many reasons you may not be able to access the video - the most common one being bandwidth/internet speed challenges. If you’re having technical difficulties watching the video, check to make sure your computer is properly updated, and your internet connection is running smoothly. Restart it. Try a different browser or device, the videos will play on tablets and phones as well as on computers. You can also try closing other programs on your computer that may be taking up space and slowing down speeds.
If you’re still unable to play the videos, try using the audio only version of the talks (located on the same page as the videos). We have included these with the summit to ensure you won’t miss the important content!
If you can see the video, but the audio doesn't come through, check the following:
1 - The volume is turned up
2 - Your computer or device is not muted
3 - On a PC there are multiple volume controls
4 - Do you have something plugged into the headphone port?
Lastly, each video has its own, hidden sound control. On a computer you start the video and then place your cursor over the video. Then move it to the left of the time display and the volume control pops up. This controls the sound volume for that particular video in that particular browser. On mobile devices volume control may work differently; try it out. The volume is always set to full, but it is possible that you accidentally lowered it.
You should be able to access the videos and audios on any mobile device and iPad.
If you have problems finalizing your Upgrade purchase, we recommend that you use the PayPal system. Simply fill out the upper part of the purchase form and instead of putting in the credit card data, click the Pay with PayPal box at the bottom. You will then be redirected to a PayPal page, where you can enter your credit card details. At the top of that page you can select your country, and the form fields will change accordingly.
(International buyers: In the purchase form the State field has a "my state is not listed" option at the bottom and in the ZIP code field enter your postal code or 11111 if you don't have such)
The upgrade package includes immediate access to all speaker bonus gifts. During the summit, access to the speaker talks (video and audio versions) is added day by day, which is over 20 hours of content with full transcripts. You can purchase the upgrade package now and you will be able to download the speaker bonus gifts right away. You will have online access to the upgrade package for at least one year and keep your downloads forever.
We have sent your unique username and password in an email with the subject "[IMPORTANT ACCESS DETAILS]: Natural Medicine Summit Upgrade Package". Please search for it in your email system. If you know your password, click here to login.
You can also enter by setting your own password. Enter your email on this page and then watch out for an email titled "Reset password instructions" which will be sent within 3 minutes. Enter a password of your choice (8 char minimum) and you are logged in.
You will have access to download all of the video, audio, transcripts and speaker bonus gifts for a year. Once downloaded, you own these materials forever.
You will have access to download speaker gifts for free on the day each speaker is scheduled.
In order to download the free speaker gifts at your convenience (or to download gifts you were not able to download on the day they were available for free), you must purchase the upgrade package.
After you purchase the upgrade package you will have access to download the gifts for 1 year and once downloaded, you will own them forever.
We want you to be completely satisfied with your experience. If for any reason the upgrade package doesn’t meet your expectations, please click here to start the refund process.
We will provide a refund for the full amount of your purchase within 30 days of your purchase.
Please make sure that your question is not answerable by one of the points above. Then click here to send an email to our support staff. We'll answer as soon as humanly possible.
Sorry, but we don't provide phone support. This is, because we can be much clearer and verbose in an email and serve you better.